سياسة الاستبدال والاسترجاع

Return and Exchange Policy Return and Exchange Policy: Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to return or exchange the products covered by the return system only within 3 working days, and he/she has no right to exchange or return the product after the specified period under any circumstances. The consumer has no right to exchange or return the product if it was manufactured or requested based on the consumer's specific request or according to specifications he/she defined, except for products with a defect or that violated the specifications set by the consumer. To exchange or return the product, it must be in good condition and with all its packaging as it was upon receipt, and the consumer must not have used or tested the product or benefited from it. The original purchase invoice must be attached with the product. The store has the right to inspect the product before exchanging or returning it to ensure its safety, and the consumer bears the full shipping cost or deduction if he/she wishes to exchange or return the product. If you wish to cancel the order, you must contact the customer service team and inform them of your wish to cancel before the shipping waybill is issued. If you cancel after the waybill has been issued, the shipping fee and return fee will be deducted from any refunded amount, along with payment method fees, in all cases. In cases of exchange or return, if the customer benefited from free shipping offers during some store promotions, the initial free shipping fee and the return fee will be deducted from the total refunded amount. The store has the right to inspect and examine the product after receiving it from the shipping company for 7 working days in some cases, to ensure it is free from defects, damages, or signs of use or damage during its stay with the customer. The store's responsibility for the product's safety ends upon delivery to the shipping company under the waybill, and the store bears no responsibility for any damage or loss of the shipment by the shipping company. Receiving the shipment from the shipping company or delivery agent is considered an acknowledgment from the customer that the shipment is intact and in good condition and has not been opened before receipt. Returns and exchanges include all items except electrical parts unless there is a manufacturing defect, in which case the warranty policy, terms, and conditions apply. The customer, when purchasing from the store, fully acknowledges responsibility for the compatibility of the requested part with his/her vehicle by either (reading the product description carefully and verifying its compatibility with his/her vehicle as shown in the product description, or contacting the customer service team and providing them with the vehicle's chassis number and sufficient information to verify the part's compatibility). Otherwise, the store bears no responsibility under any circumstances. The types and models of vehicles compatible with the spare parts described in each product's description are based on recommendations from the Gulf car manufacturers and meet Middle East specifications only. What are the cases in which I cannot return? When submitting a return or exchange request after the specified time of 3 days from the date of receipt, the customer must directly contact the customer service team available in the store to serve you and deliver the shipment within the specified time after sending the shipping waybill to one of the designated shipping companies as directed by the customer service team. When the product has been used, tested, benefited from, or damaged. When the packaging of the product is damaged in any way. No exchange or return is allowed for any product purchased by the customer through installment systems from any available companies such as Tabi, Tamara, etc. Custom orders provided to the customer based on his/her request and approval are not subject to return or exchange under any circumstances after the order is executed by the team. Returns and exchanges do not include electrical parts, except in cases of manufacturing defects, and the product is subject to the replacement policy described below. Replacement of electrical parts if a manufacturing defect is found: - Must be free of scratches, marks, or misuse. - Bring the product in its original condition as received, with all packaging, accessories, and the original invoice, without any damage as mentioned. The product is subject to the warranty policy outlined below. Warranty and Policies: Any product sold that is covered by the manufacturer’s warranty is guaranteed by the manufacturer and the company's agents in Saudi Arabia and is fully subject to their warranty policy without any responsibility on (Salla Alqeta) store. Some manufacturers and their authorized agents may require a report from the manufacturer or their authorized agents showing the condition of the product if it has any defects before the return or exchange process, and the customer bears this responsibility, including any costs resulting from this procedure, without any responsibility on the store. (Salla Alqeta) store reserves the right to cancel any order for any of the following reasons: - Rejection / non-acceptance of electronic payment. - If the delivery address provided by the customer is incorrect or contact information is wrong, or if the store cannot reach the customer for any reason. - If the product is not available at the moment or the stock has run out. - If the customer placed an order for an incorrect product by mistake and wishes to cancel or refund, the electronic payment fees and any charges related to the payment process will be deducted from the refunded amount. Transaction and Refund Process: After receiving the product from the customer and completing inspection and approval of the return request, the amount will be refunded to the customer’s bank account within 7 to 24 official working days according to the electronic refund processing system of (Salla Information Technology Company). The store has the right to deduct the value of any damages to the products or their packaging during their stay with the customer, as determined by the store management if necessary. If the customer wishes to cancel the order and the purchase has incurred any fees or commissions for local or international financial and banking operations (such as Visa, Mastercard, Apple Pay), these will be deducted from the refunded amount if applicable. The store reserves the right to update and modify policies periodically, and updates will be published directly on the store. By using the website PARTS-CART.COM, you agree to the store's policies.